| Description |
xiv, 217 pages : illustrations ; 25 cm |
| Series |
CASE*Method |
|
CASE method.
|
| Summary |
As a tool for personal skill development or as a training aid, the book serves as an easy to use reference to all aspects of business interviewing |
|
Analysts, project managers, systems developers, consultants, and other business professionals can use the creative techniques outlined in this pragmatic guide. Whether developing information systems, performing business process re-engineering, or undertaking other business initiatives, this book is an indispensable guide to successful information gathering. Business Interviewing focuses on the techniques - on how to interview - giving you more time to concentrate on what is actually being said. Unique features of the book include: easy exercises to build skills in active listening, graphic notetaking and creative questioning; thought-provoking examples of important non-verbal communication signals to look out for and use; concise guidelines for all phases - planning, conducting, consolidating - interviews, feedbacks, and workshops with practical checklists; [and a] special chapter on when to apply the techniques to a business system development cycle |
| Notes |
"When ordering ... through Oracle Corporation please quote the Part Number A23446"--T.p. verso |
|
Computer aided systems engineering"--Cover |
|
Includes index |
| Subject |
Interviewing -- Computer-assisted instruction.
|
|
Interviewing.
|
| Author |
Longman, Cliff, 1959-
|
| LC no. |
94042147 |
| ISBN |
0201593726 |
|
