This page contains enriched content visible when JavaScript is enabled.
My Account
Library Home
Your session will expire automatically in
0
seconds.
Continue session
End session now
Save to My Lists
Export
SearchType
Keyword
Title
Author (Last name first)
Subject
ISBN/ISSN
Call Number
Unit Code
Libraries Australia No.
Library of Congress No.
Search
Search Scope
Entire Collection
Print Books
E-books
All books
E-journals
All journals
Databases
All e-resources
Streaming Video
DVDs
Curriculum Resources
Deakin Theses
Special Collections
Melbourne Burwood
Warrnambool
Geelong Waterfront
Geelong Waurn Ponds
Limit search to available items
Previous Record
Next Record
  Permalink    
Author
Heppell, Michael, author.
Title
5 star service : how to deliver exceptional customer service / Michael Heppell
Edition
Second edition
Published
Harlow, United Kingdom ; New York : Pearson Education, 2013
Click on the following:
O'Reilly
Copies
Description
1 online resource (1 volume) : illustrations
Notes
Description based on online resource; title from title page (Safari, viewed April 15, 2016)
Subject
Customer services -- Management
Consumer satisfaction.
Consumer satisfaction
Customer services -- Management
Form
Electronic book
Other Titles
Five star service
How to deliver exceptional customer service
Title on resource description page: Five star service, one star budget
  Permalink