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Authors (Last name first) (1-6 of 6)
Heppell, Michael,
1
2013
5 star service : how to deliver exceptional customer service
Heppell, Michael, author.
Second edition
Harlow, United Kingdom ; New York : Pearson Education, 2013
Rating:
Electronic Resources
2
2015
Five Star Service, 3rd Edition
Heppell, Michael
Rating:
Electronic Resources
3
2006
Five star service, one star budget : how to create magic moments for your customers that get you noticed, remembered and referred
Heppell, Michael.
Rating:
Electronic Resources
4
2012
Flip it : how to get the best out of everything
Heppell, Michael.
2nd ed
Rating:
Electronic Resources
5
2014
How to be brilliant : change your ways in 90 days
Heppell, Michael.
10th anniversary ed
Rating:
Electronic Resources
6
2012
How to have a brilliant life : put a little more in get so much more out
Heppell, Michael.
2nd ed
Rating:
Electronic Resources
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