Title What is Six sigma process management? / Rowland Hayler, Michael Nichols

Published New York, N.Y. : McGraw-Hill, ©2005

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Description 1 online resource Contents A. Dedication -- B. Foreword -- C. Acknowledgments -- D. Introduction -- 1. Defining six sigma process management -- What is six sigma process management? -- Six sigma process management is crucial for business success -- Our big hypothesis (educated guess!) -- Testing our hypothesis -- a simple illustration -- Notes -- 2. Leading six sigma process management -- What differentiates companies that are pursuing business process leadership? -- Process intellect alone is not enough -- What's my role? -- 1. Mapping your organization's process maturity -- 2. Shaping and communicating an integrated vision and strategy -- 3. Successfully executing your strategy -- Assessing progress and identifying future actions -- Summary -- Notes -- 3. What is the six sigma process management methodology? -- An overview of dmaic for process management -- The define phase -- Understanding your processes -- Understanding your customer -- Define phase summary -- Define phase checklist -- Define phase tools -- The measure phase -- Documenting the process -- Measuring the process -- Measure phase summary -- Measure phase checklist -- Measure phase tools -- The analyze phase -- Understanding process relationships -- Establish performance standards -- Process failures -- Analyze phase summary -- Analyze phase checklist -- Analyze tools -- 4. Successfully managing your end-to-end process(es) -- Exploring process governance -- Facing up to transition challenges -- Maintaining momentum -- 1. Managing a portfolio of projects across the end-to-end process -- 2. Carefully measuring to successfully manage -- using process dashboards and scorecards -- 3. Establishing cross-functional accountabilities and behaviors -- An alternate way -- Summary -- Notes -- 5. What is the future of six sigma process management? -- The highest level of six sigma process management maturity -- Final note -- Notes -- A. Recommended reading -- Six sigma leadership -- Six sigma reference -- Customer -- Process management -- Benchmarking -- Lean Summary Six Sigma Process Management is a structured set of tools and techniques designed to help executives and teams continually address their customers' expectations. This book demystifies the methodology, providing a description of its concepts and helps determine which improvement efforts positively impact customers, employees, and shareholders Notes Title from title screen Bibliography Includes bibliographical references Subject Process control. Six sigma (Quality control standard) Quality control -- Statistical methods Production management -- Statistical methods Process control Production management -- Statistical methods Quality control -- Statistical methods Six sigma (Quality control standard) Six Sigma Form Electronic book Author Nichols, Michael. ISBN 9780071490368 0071490361

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