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Book Cover
Author Hayler, Rowland.

Title What is Six sigma process management? / Rowland Hayler, Michael Nichols
Published New York, N.Y. : McGraw-Hill, ©2005
Online access available from:
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Description 1 online resource
Contents A. Dedication -- B. Foreword -- C. Acknowledgments -- D. Introduction -- 1. Defining six sigma process management -- What is six sigma process management? -- Six sigma process management is crucial for business success -- Our big hypothesis (educated guess!) -- Testing our hypothesis -- a simple illustration -- Notes -- 2. Leading six sigma process management -- What differentiates companies that are pursuing business process leadership? -- Process intellect alone is not enough -- What's my role? -- 1. Mapping your organization's process maturity -- 2. Shaping and communicating an integrated vision and strategy -- 3. Successfully executing your strategy -- Assessing progress and identifying future actions -- Summary -- Notes -- 3. What is the six sigma process management methodology? -- An overview of dmaic for process management -- The define phase -- Understanding your processes -- Understanding your customer -- Define phase summary -- Define phase checklist -- Define phase tools -- The measure phase -- Documenting the process -- Measuring the process -- Measure phase summary -- Measure phase checklist -- Measure phase tools -- The analyze phase -- Understanding process relationships -- Establish performance standards -- Process failures -- Analyze phase summary -- Analyze phase checklist -- Analyze tools -- 4. Successfully managing your end-to-end process(es) -- Exploring process governance -- Facing up to transition challenges -- Maintaining momentum -- 1. Managing a portfolio of projects across the end-to-end process -- 2. Carefully measuring to successfully manage -- using process dashboards and scorecards -- 3. Establishing cross-functional accountabilities and behaviors -- An alternate way -- Summary -- Notes -- 5. What is the future of six sigma process management? -- The highest level of six sigma process management maturity -- Final note -- Notes -- A. Recommended reading -- Six sigma leadership -- Six sigma reference -- Customer -- Process management -- Benchmarking -- Lean
Summary Six Sigma Process Management is a structured set of tools and techniques designed to help executives and teams continually address their customers' expectations. This book demystifies the methodology, providing a description of its concepts and helps determine which improvement efforts positively impact customers, employees, and shareholders
Notes Title from title screen
Bibliography Includes bibliographical references
Subject Process control.
Production management -- Statistical methods.
Quality control -- Statistical methods.
Six sigma (Quality control standard)
Engineering & Applied Sciences.
Industrial & Management Engineering.
Mechanical Engineering.
Process control.
Production management -- Statistical methods.
Quality control -- Statistical methods.
Six Sigma
Six sigma (Quality control standard)
Genre/Form Electronic books.
Form Electronic book
Author Nichols, Michael.
ISBN 0071490361