Description |
1 online resource |
Contents |
A. Dedication -- B. Foreword -- C. Acknowledgments -- D. Introduction -- 1. Defining six sigma process management -- What is six sigma process management? -- Six sigma process management is crucial for business success -- Our big hypothesis (educated guess!) -- Testing our hypothesis -- a simple illustration -- Notes -- 2. Leading six sigma process management -- What differentiates companies that are pursuing business process leadership? -- Process intellect alone is not enough -- What's my role? -- 1. Mapping your organization's process maturity -- 2. Shaping and communicating an integrated vision and strategy -- 3. Successfully executing your strategy -- Assessing progress and identifying future actions -- Summary -- Notes -- 3. What is the six sigma process management methodology? -- An overview of dmaic for process management -- The define phase -- Understanding your processes -- Understanding your customer -- Define phase summary -- Define phase checklist -- Define phase tools -- The measure phase -- Documenting the process -- Measuring the process -- Measure phase summary -- Measure phase checklist -- Measure phase tools -- The analyze phase -- Understanding process relationships -- Establish performance standards -- Process failures -- Analyze phase summary -- Analyze phase checklist -- Analyze tools -- 4. Successfully managing your end-to-end process(es) -- Exploring process governance -- Facing up to transition challenges -- Maintaining momentum -- 1. Managing a portfolio of projects across the end-to-end process -- 2. Carefully measuring to successfully manage -- using process dashboards and scorecards -- 3. Establishing cross-functional accountabilities and behaviors -- An alternate way -- Summary -- Notes -- 5. What is the future of six sigma process management? -- The highest level of six sigma process management maturity -- Final note -- Notes -- A. Recommended reading -- Six sigma leadership -- Six sigma reference -- Customer -- Process management -- Benchmarking -- Lean |
Summary |
Six Sigma Process Management is a structured set of tools and techniques designed to help executives and teams continually address their customers' expectations. This book demystifies the methodology, providing a description of its concepts and helps determine which improvement efforts positively impact customers, employees, and shareholders |
Notes |
Title from title screen |
Bibliography |
Includes bibliographical references |
Subject |
Process control.
|
|
Six sigma (Quality control standard)
|
|
Quality control -- Statistical methods
|
|
Production management -- Statistical methods
|
|
Process control
|
|
Production management -- Statistical methods
|
|
Quality control -- Statistical methods
|
|
Six sigma (Quality control standard)
|
|
Six Sigma
|
Form |
Electronic book
|
Author |
Nichols, Michael.
|
ISBN |
9780071490368 |
|
0071490361 |
|