| Description |
1 online resource (110 pages) |
| Series |
The Fifty-Minute series Giving and receiving feedback |
| Contents |
""TITLE""; ""COPYRIGHT""; ""ABOUT THE AUTHOR""; ""CONTENTS""; ""Acknowledgments""; ""PART I How to Handle Receiving Critical Feedback""; ""SECTION 1 WHAT IS CRITICAL FEEDBACK?""; ""Why is Critical Feedback Difficult to Handle?""; ""PARENTAL MESSAGES AND CRITICAL FEEDBACK""; ""EXERCISE: Parental Messages""; ""TWO PARENTAL MESSAGES TO WATCH OUT FOR""; ""GENDER, SELF-IMAGE AND CRITICAL FEEDBACK""; ""The Male Approach""; ""The Female Approach""; ""External vs. Internal Success""; ""MORE ON MEN AND WOMEN""; ""EXERCISE: Self-image Index""; ""COUNTERACTING SELF-CRITICISM WITH POSITIVE SELF-TALK"" |
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""CHANGING YOUR BELIEFS ABOUT CRITICAL FEEDBACK""""EXERCISE: Self-Talk Attitudes""; ""POSITIVE SELF-TALK EXAMPLES""; ""SECTION 2 RESPONDING TO CRITICAL FEEDBACK""; ""EXERCISE: Self-Assessment in Responding to Critical Feedback""; ""TYPES OF CRITICAL FEEDBACK""; ""THREE STAGES OF RESPONSE TO CRITICAL FEEDBACK""; ""The Counter Attack""; ""The Silent Victim""; ""SECTION 3 ASSERTIVE TECHNIQUES TO DEAL WITH CRITICAL FEEDBACK""; ""Assertively Responding to Unjustified Critical Feedback""; ""TECHNIQUE #1�FOGGING""; ""Fogging Example""; ""EXERCISE: Fogging""; ""TECHNIQUE #2�ADMITTING THE TRUTH"" |
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""TECHNIQUE #3�REQUESTING SPECIFIC FEEDBACK""""EXERCISE: Handling Critical Feedback""; ""A. Situational Case Studies""; ""Author�s Comments""; ""B. Personal Assessment of Critical Feedback""; ""C. Feedback on Your Ability to Handle Critical Feedback""; ""MY PERSONAL ACTION PLAN""; ""HELPFUL HINTS ON HANDLING FEEDBACK""; ""A FINAL THOUGHT""; ""PART II How to Give Constructive Feedback""; ""SECTION 4 STEPS FOR GIVING CONSTRUCTIVE FEEDBACK""; ""Step 1: Set Realistic Goals""; ""Step 2: Research the Facts""; ""What Happened?""; ""What Were the Expectations?"" |
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""Why Are You Providing Feedback?""""Step 3: Be Immediate""; ""Step 4: Be Specific""; ""The DASR Script""; ""Patsy�s DASR Approach""; ""Patsy: Case Study�Afterword""; ""PROVIDING CRITICAL FEEDBACK IN PUBLIC""; ""TWO WORK SITUATIONS""; ""EXERCISE: Practice DASR Script""; ""AUTHOR RESPONSES:""; ""EXERCISE: Individual Application""; ""Plan of Action""; ""SECTION 5 BARRIERS TO GIVING CONSTRUCTIVE FEEDBACK""; ""Pitfalls in Giving Constructive Feedback""; ""THE SIMMONS/BRIGHT RESEARCH STUDY""; ""FACTORS HINDERING CONSTRUCTIVE FEEDBACK""; ""Ignoring Trouble""; ""Ignoring Feelings"" |
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""SECTION 6 GIVING CONSTRUCTIVE FEEDBACK TO YOUR BOSS OR COLLEAGUE* """"EXERCISE: Analysis for Constructive Feedback Upward""; ""THREE S�S OF PROVIDING UNSOLICITED FEEDBACK""; ""The DASS Script""; ""EXERCISE: Providing Unsolicited Feedback""; ""TURNING COMPLAINTS INTO PROPOSALS""; ""Turning Complaints into Proposals""; ""Complaint Proposal Form""; ""SECTION 7 GIVING POSITIVE FEEDBACK""; ""Is Positive Feedback Hard for You?""; ""GUIDELINES FOR GIVING POSITIVE FEEDBACK""; ""Some Cautions""; ""THE DANGERS OF GIVING POSITIVE FEEDBACK IN PUBLIC""; ""Start Today""; ""EXERCISE: Analysis"" |
| Notes |
""Praising upward*"" |
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English |
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Print version record |
| Subject |
Feedback (Psychology)
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Interpersonal communication.
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BUSINESS & ECONOMICS.
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Management.
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Feedback (Psychology)
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Interpersonal communication
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Social Sciences.
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Psychology.
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| Form |
Electronic book
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| ISBN |
9781560524304 |
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1560524308 |
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1417524901 |
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9781417524907 |
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