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Book Cover
E-book
Author Ishak, Ismail

Title USM and The APEX Journey
Published Gelugor : Penerbit USM, 2013

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Description 1 online resource (107 pages)
Contents Cover; Half Title Page; Title Page; Copyright; Contents; List of Figures; List of Table; Preface; Abbreviations; 1 INTRODUCTION (Ishak Ismail, Hasnah Haron and Malliga Marimuthu); 1.1 Research Background; 1.2 Scope of Research; 1.2.1 Governance of top management during the APEX period; 1.2.2 Performance of academic and administrative staff during the APEX period; 1.2.3 Competency of academic and administrative staff during the APEX period; 1.2.4 Service quality offered by academic and administrative staff during the APEX period
2 GOVERNANCE OF TOP MANAGEMENT DURING THE APEX PERIOD (Hasnah Haron and Haslindar Ibrahim)2.1 Background; 2.2 Methodology; 2.3 Profile of Respondents: Top Management; 2.4 Findings for Governance in USM; 2.5 Strengths and Weaknesses in Governance; 2.6 Recommendations for Improvement in Governance; 3 PERFORMANCE OF ACADEMIC AND ADMINISTRATIVE STAFF DURING THE APEX PERIOD (Zamri Ahmad and Tajul Ariffin Masron); 3.1 Background; 3.2 Methodology; 3.3 Profile of Respondents: Academic Staff; 3.4 Performance of Academic Staff in USM; 3.4.1 Attitude of academic staff towards APEX agenda
3.4.2 Quotes of the academic staff3.4.3 Findings on academic staff performance; 3.4.4 Recommendations for academic staff on performance improvement; 3.5 Performance of Administrative Staff in USM; 3.5.1 Findings on administrative staff performance; 3.6 Strengths and Weaknesses in Performance; 3.7 Recommendations for Improvement in Administrative Staff Performance; 3.8 Selected Quotes Related to Performance; 4 COMPETENCY OF ACADEMIC AND ADMINISTRATIVE STAFF DURING THE APEX PERIOD (Noor Hazlina Ahmad and Siti Rohaida Mohamed Zainal); 4.1 Background; 4.2 Methodology
4.3 Competency of Academic Staff in USM4.3.1 Profile of respondents: Academic staff; 4.3.2 Findings on the competency of academic staff; 4.3.3 Recommendations to enhance the competency of academic staff; 4.4 Competency of Administrative Staff in USM; 4.4.1 Profile of respondents: Administrative staff; 4.4.2 Findings on the competency of administrative staff; 4.4.3 Model to enhance the problem solving skills among administrative staff; 4.5 Strengths and Weaknesses in Competencies; 4.6 Recommendations for Improvement in Competencies
5 SERVICE QUALITY OFFERED BY ACADEMIC AND ADMINISTRATIVE STAFF DURING THE APEX PERIOD5.1 Background; 5.2 Methodology; 5.3 Profile of Respondents: Student; 5.4 Students' Perceptions of the Service Quality Offered by the Academic Staff; 5.4.1 Overall satisfaction of students; 5.4.2 Strengths and weaknesses of service quality of academic staff; 5.4.3 Recommendations for improvement in service quality of academic staff; 5.5 Students' Perceptions of the Service Quality Offered by the Administrative Staff; 5.5.1 Overall satisfaction of students
Notes 5.5.2 Strengths and weaknesses of service quality of administrative staff
Print version record
Subject APEX (Programme)
Universiti Sains Malaysia.
SUBJECT Universiti Sains Malaysia. fast (OCoLC)fst00550627
Form Electronic book
Author Hasnah, Haron
Malliga, Marimuthu
ISBN 9789838618717
9838618713