Title Customer service : a practical approach / Elaine K. Harris

Edition Third edition Published Upper Saddle River, NJ : Prentice Hall, [2003] ©2003

Copies

Location	Call no.	Vol.	Availability
MELB	658.812 Har/Csa 2003		AVAILABLE

Description xi, 164 pages : illustrations ; 26 cm Bibliography Includes bibliographical references and index Subject Customer services. LC no. 2002022997 ISBN 0130978531

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