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Book Cover
Book
Author Harmon, Paul, 1942-

Title Business process change : a guide for business managers and BPM and six sigma professionals / Paul Harmon ; foreword by Tom Davenport
Edition Second edition
Published Amsterdam ; Boston : Elsevier/Morgan Kaufmann Publishers, [2007]
©2007

Copies

Location Call no. Vol. Availability
 MELB  658.4063 Har/Bpc 2007  AVAILABLE
 WATERFT BUSINESS  658.4063 Har/Bpc 2007  AVAILABLE
 WATERFT BUSINESS  658.4063 Har/Bpc 2007  AVAILABLE
 WATERFT BUSINESS  658.4063 Har/Bpc 2007  AVAILABLE
 MELB  658.4063 Har/Bpc 2007  AVAILABLE
 MELB  658.4063 Har/Bpc 2007  AVAILABLE
 MELB  658.4063 Har/Bpc 2007  AVAILABLE
 MELB  658.4063 Har/Bpc 2007  AVAILABLE
 MELB  658.4063 Har/Bpc 2007  AVAILABLE
Description xli, 549 pages : illustrations, map ; 24 cm
Contents 1. Business process change -- Pt. I. Enterprise-level concerns -- 2. Strategy, value-chains and competitive advantage -- 3. Understanding the enterprise -- 4. Process architecture and organizational alignment -- 5. Process management -- 6. Measuring process performance -- 7. An executive level BPM group -- Pt. II. Process level concerns -- 8. Understanding and scoping process problems -- 9. Modeling processes -- 10. Task analysis, knowledge workers and business rules -- 11. Managing and measuring business processes -- 12. Process improvement with six sigma -- 13. The BPTrends redesign methodology -- 14. The ergonomic systems case study -- Pt. III. Implementation level concerns -- 15. Software tools for business process analysis and design -- 16. Business process management suites -- 17. ERP-driven redesign -- 18. Conclusions -- App. I. Business process modeling notation - BPM core notation -- App. II. Business process standards
Notes Previous ed.: Business process change : a manager's guide to improving, redesigning, and automating processes. c2003
Bibliography Includes bibliographical references and index
Subject Electronic commerce.
Organizational change.
System design.
LC no. 2007020283
ISBN 9780123741523 (paperback: alk. paper)
0123741521 (paperback: alk. paper)