Description |
xli, 549 pages : illustrations, map ; 24 cm |
Contents |
1. Business process change -- Pt. I. Enterprise-level concerns -- 2. Strategy, value-chains and competitive advantage -- 3. Understanding the enterprise -- 4. Process architecture and organizational alignment -- 5. Process management -- 6. Measuring process performance -- 7. An executive level BPM group -- Pt. II. Process level concerns -- 8. Understanding and scoping process problems -- 9. Modeling processes -- 10. Task analysis, knowledge workers and business rules -- 11. Managing and measuring business processes -- 12. Process improvement with six sigma -- 13. The BPTrends redesign methodology -- 14. The ergonomic systems case study -- Pt. III. Implementation level concerns -- 15. Software tools for business process analysis and design -- 16. Business process management suites -- 17. ERP-driven redesign -- 18. Conclusions -- App. I. Business process modeling notation - BPM core notation -- App. II. Business process standards |
Notes |
Previous ed.: Business process change : a manager's guide to improving, redesigning, and automating processes. c2003 |
Bibliography |
Includes bibliographical references and index |
Subject |
Electronic commerce.
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Organizational change.
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System design.
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LC no. |
2007020283 |
ISBN |
9780123741523 (paperback: alk. paper) |
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0123741521 (paperback: alk. paper) |
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