| Description |
1 online resource (xi, 161 pages) |
| Contents |
Cover -- Title Page -- Copyright Page -- Dedication -- Contents -- Introduction -- 1 A Frustrating Transaction -- 2 An Intriguing Course -- 3 What Is Legendary Service? -- 4 A Catalyst for Change -- 5 The Science of Service -- 6 Committed to Customers -- 7 Attentive to Customers -- 8 Responsive to Customers -- 9 Empowered for Customers -- 10 Six Months Later -- Self-Assessment -- Discussion Guide -- Acknowledgments -- About the Authors -- Services Available-The Ken Blanchard Companies -- Join Us Online |
| Summary |
"The only book you need to raise customer service to a world-class level--from bestselling author and leadership guru Ken Blanchard Written as an entertaining customer-service "parable," I Care--Do You? offers an easy-to-implement model based on the importance of caring for both internal and external customers. Ideal for both managers seeking to raise the level of their employees, as well as self-driven customer service professionals, this powerful guide combines practical advice with the rationale behind it to increase customer loyalty through sincere customer care. Ken Blanchard is Chief Spiritual Officer of The Ken Blanchard Companies, a global management training and consulting firm he cofounded in 1979. Victoria Halsey is Vice President of Applied Learning for The Ken Blanchard Companies. Kathy Cuff is a Senior Consulting Partner for The Ken Blanchard Companies"-- Provided by publisher |
| Notes |
English |
|
Print version record |
| Subject |
Customer services.
|
|
Customer services -- Management
|
|
Customer relations.
|
|
BUSINESS & ECONOMICS -- Customer Relations.
|
|
Customer relations
|
|
Customer services
|
|
Customer services -- Management
|
| Form |
Electronic book
|
| Author |
Halsey, Victoria, author
|
|
Cuff, Kathy, author
|
| ISBN |
9780071817851 |
|
0071817859 |
|
