Title Call center performance enhancement using simulation and modeling / Jon Anton, Vivek Bapat, Bill Hall

Published West Lafayette, Ind. : Ichor Business Books, ©1999

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Description 1 online resource (ix, 134 pages) : illustrations Series Customer access management Customer access management. Bibliography Includes bibliographical references and index Notes English Print version record Subject Call centers. Call centers Form Electronic book Author Bapat, Vivek, 1967- Hall, Bill, 1944- ISBN 9781557531827 155753182X

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