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Book Cover
Streaming audio
Author Hakim, Amy Cooper

Title Working with difficult people, second revised edition : handling the ten types of problem people without losing your mind / Amy Cooper Hakim and Muriel Solomon
Edition Unabridged
Published Prince Frederick, Md. : Recorded Books, ℗2017

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Description 1 online resource (7 hr., 55 min.)
Series Your coach in a box
Your coach in a box.
Summary "A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace. Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts."
Notes Downloadable audio file
Performer Narrated by Karen Saltus
Subject Business.
businesses (business enterprises)
BUSINESS & ECONOMICS -- General.
Business.
Genre/Form Audiobooks.
Audiobooks.
Livres audio.
Form Streaming audio
Author Solomon, Muriel
Saltus, Karen.
ISBN 9781501972621
1501972626