| Description |
1 online resource (xxii, 344 pages) : illustrations (some color) |
| Series |
The enterprise engineering series, 1867-8939 |
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Enterprise engineering series, 1867-8939
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| Contents |
Intro -- Preface -- Abstract -- Contents -- About the Editors -- About the Authors -- 1 Introduction -- 1.1 Motivation for This Book -- 1.2 The Transition to the Digital Age -- 1.3 The Emergence of Service Ecosystems -- 1.4 The Growing Role of Data as a Key Underlying Resource -- 1.5 Conclusion -- Part I Experience Reports -- 2 Introduction -- 3 Investigating 5,140 Digital Transformation Projects -- 3.1 Introduction -- 3.2 Overview of Research Findings -- 3.3 Microprojects to Support Digital Transformation -- 3.4 Complexity and Absorption |
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3.5 Digital Transformation Success Factor: The Executive Sponsor -- 3.6 Optimization -- 3.7 Agile Digital Transformation -- 3.8 Project Managers -- 3.9 Project Types -- 3.10 Goals -- 3.11 Industries -- 3.12 Factors of Success and Value -- 3.13 Conclusions -- 4 From Product-Oriented Insurance Company to Customer-Centric Service Provider -- 4.1 Introduction -- 4.1.1 Disruptive Environments Necessitating Transformation -- 4.1.2 Introducing Aegon -- 4.1.3 Core Question -- 4.2 History and Ambition: From Product Orientation to Customer Centricity -- 4.2.1 Historical Background of Aegon |
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4.2.2 Ambition: Toward a Customer-Centric Service Provider -- 4.3 Approach for Transformation: ̀̀Blue'' and ̀̀Wow'' Directions -- 4.4 Capabilities to Realize Transformations (̀̀What'') -- 4.4.1 Transformation 1: Redesigning Services Around ̀̀Life Events'' of the Customer -- 4.4.2 Transformation 2: Standardizing Process (Working Methods) Around the Handling of Customer Requests -- 4.4.3 Transformation 3: Shifting the Organization Based on ̀̀End-to-End'' Customer Processes -- 4.4.4 Transformation 4: Generic KPIs Focused on Result for the Customer (Strategic/Tactical) |
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4.4.5 Transformation 5: Designing and Implementing an Integrated CRM Solution -- 4.5 Leadership Capabilities (̀̀How'') -- 4.5.1 Key Choice 1: What Approach Do You Choose to Transform? -- 4.5.1.1 Belief 1: Encouraging Trust Instead of Investing in the Business Case -- 4.5.1.2 Belief 2: Frequently Delivering Business Value -- 4.5.1.3 Belief 3: Implementing CRM Is a Business Initiative, Not an IT Program -- 4.5.1.4 Belief 4: Embracing Agile/Scrum and Encouraging Support -- 4.5.1.5 Belief 5: Equally Focusing on IT Skills as well as Attitude and Behavior |
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4.5.1.6 Belief 6: Ensure that the Program Activities Will Be Continued in the Line Organization -- 4.5.2 Key Choice 2: How Do You Organize Ownership-Including Governance? -- 4.5.3 Key Choice 3: How Do You Combine Design and Development at the Same Time? -- 4.5.3.1 Guiding Principles as Dot on the Horizon -- 4.5.3.2 Developing Basic Functionalities and Services Simultaneously -- 4.5.3.3 Empowering Employees by Developing Their Change Competences -- 4.5.4 Key Choice 4: How Do You Implement a Generic Working Method Across Multiple Business Lines? |
| Summary |
This book explores different aspects of and provides concrete suggestions to meet the three main challenges for becoming a "Digital Enterprise" : the transition to the digital age, the emergence of service ecosystems, and the growing role of data as a key underlying resource. As a result of these intertwined and mutually amplifying trends, today's enterprises are confronted with several challenges that profoundly impact their design, from the definitions of products and services offered to their clients via the business processes that deliver these products and services to the underlying IT infrastructure. The contributions which are written by leading enterprise architecture researchers and managers of large corporations cover four key aspects which form each one part of the book: Part I presents experiences how different enterprises currently already need to embrace and exploit new challenges like blockchain, customer-centric services, or value co-creation networks. Part II looks at the need for a new design logic, i.e. the need for new ways of thinking regarding the design of enterprises. Part III is concerned with the coordination needed among different stakeholders of the ensuing continuous transformations. Part IV eventually reflects on the ongoing consequences for enterprise modeling as used to capture both the current affairs of an enterprise, as well as design/study its possible future affairs. The target audience of this book are both master and PhD level students who want to gain insights into key aspects of the challenges confronting digital enterprises, as well as enterprise architects and information managers working in enterprises that are on their way to become digital |
| Bibliography |
Includes bibliographical references |
| Notes |
Online resource; title from PDF title page (SpringerLink, viewed November 21, 2023) |
| Subject |
Information technology -- Management.
|
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Management information systems.
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Information technology -- Management
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Management information systems
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| Form |
Electronic book
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| Author |
Proper, Erik. editor
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Gils, Bas van, editor
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Haki, Kazem, editor.
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| ISBN |
9783031302145 |
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3031302141 |
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