| Description |
1 online resource |
| Contents |
TITLE -- COPYRIGHT -- ABOUT THE AUTHORS -- INTRODUCTION -- CONTENTS -- PART I Understanding Facilitation -- BACKGROUND: THE TRANSFORMATION OF U.S. INDUSTRY -- Quality Improvement Process -- WHY FACILITATION? -- Two Key Definitions -- LEADERSHIP AND FACILITATION -- WHAT FACILITATORS DO -- Formal Facilitators -- DESIRABLE FACILITATING BEHAVIORS CHECKLIST -- PUTTING YOUR FACILITATION SKILLS IN ACTION -- AUTHORS� RECOMMENDED ALTERNATIVE -- HOW FACILITATION DIFFERS FROM TRAINING AND PRESENTING -- QUIZ: TRAINING, PRESENTING OR FACILITATING |
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THE FACILITATOR: MANAGING STRUCTURE, NOT CONTENTStructure Versus Content -- QUIZ: CONTENT OR STRUCTURE? -- PART II Team Involvement, Decision Making, and Dynamics -- ENCOURAGING PARTICIPATION -- SKILL #1. HOW TO ASK QUESTIONS -- RULES FOR ASKING NONTHREATENING QUESTIONS -- TYPES OF QUESTIONS TO ASK -- 1. Open-Ended Questions -- 2. Greater Response Questions -- 3. Redirection Questions -- 4. Feedback and Clarification Questions -- 5. Close-Ended Questions -- PUTTING QUESTIONS TOGETHER -- Chain-of-Questions Technique -- QUIZ: THE MATCH GAME! |
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BODY LANGUAGE AND FACILITATIONEXERICISE: INTERPRETING BODY LANGUAGE -- AUTHORS� SUGGESTED RESPONSES -- SKILL #2 RECORD THE TEAM�S EFFORT -- The Role of the Recorder -- HOW TO USE THE FLIP CHART -- Posture -- Recording -- Common Questions Asked By A Recorder -- Displaying and Storing Recorded Sheets -- MAKING DECISIONS -- The Six Steps of the Team Problem-Solving Process -- SIX-STEP PROBLEM-SOLVING PROCESS -- STEP ONE: Establish Team Charter and Governance -- STEP TWO: Clarify Team Objectives -- STEP THREE: Identify Major Causes |
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STEP FOUR: Identify Potential SolutionsSTEP FIVE: Plan and Implement Corrective Action -- STEP SIX: Evaluate and Adjust -- GETTING GROUP AGREEMENT -- What Is Consensus? -- HOW DO FACILITATORS GET CONSENSUS? -- WHAT IF THE GROUP GETS STUCK? -- Voting to Sort as an Alternative to Consensus -- Multivoting -- Nominal Group Voting -- THE IMPORTANCE OF PREPARATION -- Meeting Notification and Agenda -- Sample Meeting Notification and Agenda -- RUNNING AN EFFECTIVE TEAM MEETING -- MANAGING THE MEETING�S PHYSICAL ENVIRONMENT -- Team Meeting Checklist |
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TEAM LIFE CYCLESSTAGE 1: FORMING -- STAGE 2: STORMING -- STAGE 3: NORMING -- STAGE 2: PERFORMING -- Team Development Exercise -- HANDLING DIFFICULT TEAM MEMBERS -- WHEN to Handle a Difficult Team Member -- HOW to Handle a Troublesome Team Member -- QUIZ: THE MATCH GAME -- WHAT IF THE GROUP STILL GETS STUCK? -- Other Resources -- PART III Facilitation Tools -- ESSENTIAL TOOLS -- Process Flowcharts -- Flowchart Symbols -- How to Construct a Flowchart -- STEP 1: Developing Major Steps -- STEP 2. List Substeps for Each Major Step |
| Summary |
Annotation The Crisp Training Essentials Learning Track includes the best self-directed study books at a significant cost savings. To help you learn the essentials of training, this bundle combines the best Fifty-Minute Series books and additional Crisp publications to provide in-depth knowledge of the subject matter. Relevant case studies, self-evaluations, and practical examples help to reinforce key concepts. Instead of ordering one book at a time, simply order the bundle and start your library today |
| Audience |
Scholarly & Professional Crisp Publications, Incorporated |
| Subject |
Teams in the workplace.
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Communication in management.
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Group facilitation.
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Communication in management
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Group facilitation
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Teams in the workplace
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| Form |
Electronic book
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| ISBN |
9781560521990 |
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1560521996 |
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