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Authors (Last name first) (1-6 of 6)
Gustafsson, Anders, 1964-
1
2003
Competing in a service economy : how to create a competitive advantage through service development and innovation
Gustafsson, Anders, 1964-
First edition
San Francisco : Jossey-Bass, [2003]
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Call no.
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MELB
658.812 Gus/Cia
AVAILABLE
2
2007
Conjoint measurement : methods and applications
4th ed
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Electronic Resources
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3
2000
Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system
Johnson, Michael D. (Michael David)
First edition
San Francisco : Jossey-Bass, [2000]
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Location
Call no.
Vol.
Availability
MELB
658.812 Joh/Ics
AVAILABLE
4
2005
QUIS 9
Rating:
Electronic Resources
5
2005
QUIS 9 symposium : service excellence in management
Rating:
Electronic Resources
6
2016
Service innovation
Gustafsson, Anders, 1964- author.
First edition
New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2016
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Electronic Resources
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