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Book Cover
Book
Author Dlugacz, Yosef D., 1947-

Title The quality handbook for health care organizations : a manager's guide to tools and programs / Yosef D. Dlugacz, Andrea Restifo, Alice Greenwood
Edition First edition
Published San Francisco : Jossey-Bass, [2004]
©2004

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Location Call no. Vol. Availability
 MELB  362.110685 Dlu/Qhf  AVAILABLE
Description xxvii, 256 pages : illustrations ; 23 cm
Contents 1. The Role of the Manager -- 2. Managing Quality -- 3. Information and Prioritization -- 4. Managing Quality Data -- 5. Using Quality Tools and Statistical Methods for Data Analysis -- 6. Translating Information into Action -- 7. Working with Guidelines -- 8. Communication and Accountability -- 9. To Err Is Indeed Human -- 10. Working Together
Summary "This book is a practical, theory-based resource on the topic of health care quality management written for health care administrators and practitioners. It offers the tools needed to help managers make decisions, prioritize resources (financial and human), and analyze and improve the care they deliver. The Handbook offers a hands-on approach to specific topics such as the implementation of managerial goals, instructions for developing accurate measurements for evaluating care, the utilization of data as a basis for process improvement, exploration of quality management tools and techniques, guidelines for the complex integration of collaborative services in health care, and methods for effective communication and improving accountability."--BOOK JACKET
Bibliography Includes bibliographical references and index
Subject Health services administration.
Health facilities -- Personnel management.
Medical care -- Quality control.
Quality Assurance, Health Care -- organization & administration.
Critical Pathways.
Data Collection -- methods.
Data Interpretation, Statistical.
Quality Indicators, Health Care.
SUBJECT United States. https://id.nlm.nih.gov/mesh/D014481
Genre/Form Handbooks and manuals.
Author Greenwood, Alice.
Restifo, Andrea, 1965-
LC no. 2003018922
ISBN 0787969214 alkaline paper
0787969214 paperback