Front cover ; Endorsements ; Title page ; Copyright ; Contents ; Foreword ; Introduction ; 1. Where are you now? ; 2. Summarise your system, decide on priorities ; 3. A pilot process: learn how to standardise ; 4. Develop step change and standardise ; 5. Managing ongoing operations ; 6. Dealing with problems ; 7. Optimising the whole system ; Appendix: PDSA? Deming Cycle? PDCA? ; Questions for discussion ; About the authors ; About PMI ; Further reading ; Index
Summary
An updated version of ISO 9001, the world's leading quality management standard, will be released at the end of 2015. Major purchasers require their suppliers to hold ISO 9001 certification and research shows that 44 per cent of certified clients have won new business as a consequence of being ISO 9001 registered. The 2015 revisions are significant and will affect professionals at every level, whether they work in industry, certification bodies or training organisations. The new standard will stimulate transformation in how organisations are run throughout the world. In the last ten years cert
