Description |
1 online resource (streaming video file) |
Summary |
Great telephone service doesn't have to be a thing of the past. Even with the advent of email and the Internet, your customers still want to be able to call sometimes and reach a live person. And how that call is handled still makes a huge difference to the success of your organization. When the phone rings, your employees have only a few seconds to set a tone. To communicate that your company listens to customers and gives them what they need- every single time they call. Those who answer the phones are speaking for everyone in the company. Make sure they have training |
Analysis |
Leadership Training |
Notes |
Title from title frames |
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In Process Record |
Event |
Originally produced by Kantola Productions in 2009 |
Notes |
In English |
Form |
Streaming video
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Author |
Frederick, Randall, filmmaker
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Kantola, Steve, filmmaker
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ReneĆ#x81; Sheppard, Valerie, filmmaker
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Kanopy (Firm)
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