Title Customer retention through quality leadership : the Baxter approach / Deborah G. Fliehman, David D. Auld

Published Milwaukee, Wis. : ASQC Quality Press, [1993] ©1993

Copies

Location	Call no.	Vol.	Availability
MELB	658.812 FLi/Crt		AVAILABLE

Description xii, 233 pages : illustrations ; 23 cm Bibliography Includes bibliographical references (pages 221-224) and index Subject Baxter Healthcare Corp. Consumer satisfaction -- United States -- Case studies. Customer relations -- United States -- Case studies. Quality of products -- United States -- Case studies. Author Auld, David D., 1940- LC no. 92029575 ISBN 0873891678 (alk. paper)

  Permalink