Introduction -- Models of service user participation -- The ROCC research project -- Barriers and enablers to effective service user consultation -- Methods that enable client consultation -- A two-tier model for consultation for strategic planning -- The Young Men's Christian Association (YMCA) -- The way ahead -- Devising your own consultation strategy -- Appendix A: Questionnaire for providers -- Appendix B: Values statement -- Appendix C: Calculating the cost of client consultation
Summary
Drawing on extensive research, this book offers imaginative and effective strategies for consultation with service users who have been historically difficult to engage with, including homeless people, care leavers, ex-offenders, travellers, women escaping domestic violence and black and minority ethnic groups
Bibliography
Includes bibliographical references (pages 205-211) and indexes
