Systems, software and services process improvement : 18th European conference, EuroSPI 2011, Roskilde, Denmark, June 27-29, 2011 : proceedings / Rory V. O'Connor, Jan Pries-Heje, Richard Messnarz (eds.)
Intro -- CCIS 172 -- Preface -- Organization -- Table of Contents -- SPI and Assessment -- A Multi-model Workflow before Establishing an Acquisition Contract Based on CMMI-ACQ Model -- Introduction -- CMMI for Acquisition Model -- OAP: Procedure for Organizing the CMMI-ACQ Process Areas -- Identify Dependencies -- Analyze Dependencies -- Implementation Sequences -- Establishing the Main Workflow from SSAD Process Area -- Mapping -- Conclusions -- References -- ISO/IEC 15504-5 Best Practices for IT Service Management -- Introduction -- Background
ISO/IEC 20000 Information Technology -- Service Management -- ISO/IEC 15504-5 Part 5: An Exemplar Process Assessment Model -- Research Method -- Analysis of the Relations -- Results and Discussion -- Summary of the Relations -- Analysis from the ISO/IEC 20000-4 Perspective -- Analysis from the ISO/IEC 15504-5 Perspective -- Conclusion and Lessons Learned -- References -- A Self-assessment Framework for Finding Improvement Objectives with ISO/IEC 29119 Test Standard -- Introduction -- Related Research -- Self-assessment Framework -- The ISO/IEC 29119 Test Process Model
Maturity Levels for Framework -- Pilot Study -- Data Collection and Analysis -- Developed Organizational Profiles -- Assessing Framework Results -- Discussion -- Conclusions -- References -- SPI and Implementation -- Improving the Deployment of IT Service Management Processes: A Case Study -- Introduction -- Our Contribution -- Research Methods -- The Case Organization and Data Collection Methods -- Data Analysis -- Improving the Deployment of IT Service Management Processes -- Change Vision and Sense of Urgency -- Coalition for Change -- Informing and Communication
Defining Milestones and Removing Barriers -- Training -- Analysis -- Discussion and Conclusions -- References -- A Survey on the Application of the V-Modell XT in German Government Agencies -- Introduction -- Research Objectives and Context -- Related Work -- Case Study Design -- Survey Stage 1 -- 2009 (Subject Selection) -- Survey Stage 2 -- 2010 (Data Collection) -- Results -- Results from Stage 1 -- Results from Stage 2 -- Interpretation -- Conclusion and Future Work -- References -- Improving Verification & Validation in the Medical Device Domain -- Introduction -- Research Approach
V & V in Generic Software Development -- V & V in Safety-Critical Domains -- Improvement in V & V in the Medical Device Software Domain -- Having Distinct Processes for Verification & Validation -- Independence in V & V -- Qualification of Tools -- Conclusions -- References -- SPI and Improvement Methods -- The Meaning of Success for Software SMEs: An Holistic Scorecard Based Approach -- Introduction -- Different Views of Business Success -- Financial Measures of Performance -- Multidimensional Performance Measurement Frameworks -- Harnessing the HSC to Examine Business Success
Summary
This volume constitutes the refereed proceedings of the 18th EuroSPI conference, held in Roskilde, Denmark, in June 2011. The 18 revised full papers presented together with 9 key notes were carefully reviewed and selected. They are organized in topical sections on SPI and assessments; SPI and implentation; SPI and improvement methods; SPI organization; SPI people/ teams; SPI and reuse; selected key notes for SPI implementation
