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Book Cover
Author Duxbury, Joy.

Title Difficult patients / Joy Duxbury
Published Oxford : Butterworth-Heinemann, 2000


Location Call no. Vol. Availability
Description viii, 181 pages ; 22 cm
Contents 1. The 'difficult patient' -- 2. The basic skills of therapeutic communication -- 3. The nurse-patient relationship: setting the scene --4. Managing the difficult patient: strategies and intervention for protective behaviours -- 5. Defensive behaviours: confrontation and challenging behaviour -- 6. An overview of the 'rules' of therapeutic communication
Summary "One of the greatest challenges a nurse can face is to encounter what he or she perceives to be a 'difficult patient' or a difficult situation. Nursing can bring out the worst as well as the very best of human relationships and there is a need to enhance effective communication whatever the setting, stage or level of care involved. Every situation has the potential to be 'difficult' and in her new book Joy Duxbury has provided a wealth of personal experience, both good and bad, that illustrates the practical application of the principles outlined in Difficult Patients. Experience has led the author to develop a 'set of rules' for dealing with difficult situations and these form an extremely useful framework for all nurses and heath care professionals likely to find themselves in a 'difficult' situation."--BOOK JACKET
Notes Includes bibliographical references and index
Bibliography Includes bibliographical references and index
Subject Nurse and patient.
Nursing -- Psychological aspects.
Patients -- Psychology.
Sick -- Psychology.
Nurse-Patient Relations.
Nursing Care -- methods.
Patients -- psychology.
Interpersonal Relations.
Nurse-Patient Relations.
Patients -- psychology.
LC no. 00024404
ISBN 0750638389