| Description |
1 online resource (602 pages) |
| Contents |
Intro; Title; Copyright; Contents; Acknowledgments; Preface; PART 1 Intrapersonal effectiveness: Understanding yourself; 1 Journey into self-awareness; Benefits of self-awareness; How to gain self-awareness; Self-analysis; Behaviour; Personality; Attitudes; Perception; Attribution theory; Others' perceptions; Self-disclosure; Diverse experiences; Summary; Key terms; Discussion questions; Exercises; References; 2 Self-disclosure and trust; Benefits of self-disclosure; Fears associated with self-disclosure; The role of self-disclosure in increasing self-awareness |
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The riskiness of trust and self-disclosureThe role of trust in organisations; Organisational trust-builders; A note of caution; Summary; Key terms; Discussion questions; Exercises; References; 3 Establishing goals by identifying values and ethics; Why is goal setting important?; Key behaviours for effective goal setting; Clarifying values; Writing effective goals; Goal-setting strategies; The impact of ethics; What are ethics?; Ethical dilemmas; Factors influencing ethics; Individual ethics; Organisational ethics; Ethical decision making; Benefits of ethical decision making |
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Ethics-enhancing toolsSummary; Key terms; Discussion questions; Exercises; References; 4 Time and self-management; Time management; Stress management; Why is it important to manage our time and our response to stress?; Strategies for time and stress management; Time-management strategies; Stress management issues; Types of stress; Responses to stress; Organisational responses to stress; Managing stress; Overcoming fear of failure; The role of emotional intelligence; Emotional intelligence and workplace performance; Summary; Key terms; Discussion questions; Exercises; References |
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PART 2 Interpersonal effectiveness: Understanding and working with others5 Understanding and working with diverse others; Managing diversity; Barriers to accepting diversity; How to gain awareness; Reducing your prejudices and use of stereotypes; Minimising miscommunication with diverse others; Building relationships with diverse others; Gender similarities and differences; Cross-cultural diversity; Semantics and connotations; Social conventions; Non-verbal communication; Dimensions of cross-cultural differences; Strategies for addressing cross-cultural issues; For individuals |
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For companies and organisationsAffirmative action and diversity; The imperative for diversity; Summary; Key terms; Discussion questions; Exercises; References; 6 The importance and skill of listening; The importance of active listening; Active listening and organisations; Barriers to effective listening; Characteristics of active listening; Non-verbal communication; Summary; Key terms; Discussion questions; Exercises; References; 7 Effective communication; The communication process; Communication channels; Oral communication; Written communication; Electronic communication; Social media |
| Notes |
Information richness and channel selection |
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Print version record |
| Subject |
Organizational behavior.
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Interpersonal communication.
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Communication in organizations.
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Psychology, Industrial.
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Communication in organizations.
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Interpersonal communication.
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Organizational behavior.
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Psychology, Industrial.
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| Form |
Electronic book
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| Author |
Crossman, Joanna
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Campbell, Nadine
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Power, Mary
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Dowd, Karen
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Schneider, Beth
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| ISBN |
9781743078938 |
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1743078935 |
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