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Book Cover
E-book
Author De Silva, Titus

Title Essential Management Skills for Pharmacy and Business Managers
Published Hoboken : CRC Press, 2013

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Description 1 online resource (433 pages)
Contents Front Cover; Contents; Review of Essential Management Skills for Pharmacy and Business Managers; Foreword; Preface; Acknowledgments; About the Author; Chapter 1 -- Managing Professionals; Chapter 2 -- Management Theories; Chapter 3 -- Managing a Pharmacy; Chapter 4 -- Managing Change; Chapter 5 -- Managing Risk; Chapter 6 -- Problem Solving; Chapter 7 -- Conflict Resolution; Chapter 8 -- Managing Stress at Work; Chapter 9 -- Team Building; Chapter 10 -- Effective Communication; Chapter 11 -- Leadership; Chapter 12 -- Effective Delegation; Chapter 13 -- Empowerment; Chapter 14 -- Motivation
Chapter 15 -- Managing Cultural Diversity at WorkChapter 16 -- Performance Review; Chapter 17 -- Quality Management Systems; Chapter 18 -- Quality Management System for Pharmacy Practice; Chapter 19 -- Audits and Reviews; Chapter 20 -- Dispensing Errors and Near Misses; Chapter 21 -- Patient Complaints; Appendix A: Policy Manual; Appendix B: Sample Products and Services Department; Appendix C: Sample Procedures Manual; Appendix D: Dispensing Procedure; Appendix E: Standard Operating Procedures; Back Cover
Summary As a manager you will be expected to resolve a range of legal, ethical, operational, human resource, and financial issues that affect your organization. Essential Management Skills for Pharmacy and Business Managers supplies the understanding you will need to manage the day-to-day challenges in this increasingly competitive environment. Presenting a wealth of information on how to resolve common issues across all sectors of the pharmacy environment, it uses case studies to illustrate the methods required to create a patient-focused business where teamwork flourishes and continuous improvement
Notes Print version record
Subject Health services administration.
Pharmacy management.
Drugstores -- Management.
Pharmacy Administration
Patient Care Management
Patient Care Management -- methods
Health Services Administration
Drugstores -- Management
Health services administration
Pharmacy management
Form Electronic book
ISBN 9781466582590
1466582596