| Description |
1 online resource |
| Contents |
Management; Competencies of a Change Agent; Why Change Management Fails; Revisiting the Scenario; References; ; Managing Risk; Scenario; Introduction; Definitions; Type of Risks; How Do Mistakes Happen?; Continuous Risk Management Process; Identification of Risks; Risk Analysis; Planning; Tracking; Control; Communication; Why Do Risk Management Programs Fail?; Case Study of a Successful Risk Management Program; Stage 1: Oversight Committee; Stage 2: Five-Component Risk Management Program; Stage 3: Creating a Culture of Life Safety and Management Risk; Outcome; Revisiting the Scenario; References; ; Problem |
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Solving; Scenario; Introduction; The Process; Identification of the Problem; Collection of Data; Identification of the Causes of the Problem; Selection of Causes; Generating Solutions; Evaluation of the Solution for Feasibility; Selection of the Best Options or Options; Generation of the Action Plan; Implementation and Monitoring; Barriers for Implementation; Systematic Problem Solving: Xerox Case Study; Revisiting the Scenario; References; ; Conflict Resolution; Scenario; Introduction; Definitions; What Conflict Is Not; Types of Conflict; Skills Necessary for Conflict Resolution; Listening; Questioning |
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Nonverbal Communication; Negotiation; Conflict Resolution Process; Strategies for Managing Conflict; Strategies for Managing Disagreement at the Point of Conflict; Strategies for Managing Conflict upon Escalation; Prevention of Conflict; Revisiting the Scenario; References; ; Managing Stress at Work; Scenario; Introduction; Definitions; Measurement of Stress Levels among Pharmacists; Impact of Stress; Response to Stress; Models of Stress; Cognitive Appraisal Model; Transactional Model; Health Realization/Innate Health Model; Management of Stress; Individual Stress Management Programs (ISMPs); Organizational Changes; Prevention of Stress; Revisiting the |
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Scenario; References; ; Team Building; Scenario; Introduction; Groups and Teams; Benefits of Team Approach; Types of Teams; Teams That Recommend Things; Teams That Make or Do Things; Teams That Run Things; Skill Requirements; Why Teams Are Necessary; How to Build a Successful Team; Stages in Developing Teams; Enhancing Team Performance; Indications of a Winning Team; Team Building Exercises; Teams in Large Organizations and Business Units; Revisiting the Scenario; References; ; Effective Communication; Scenario; Introduction; Communication Needs of Health Professionals; Benefits of Effective Communication; Communication Process; Communication Components and Methods; Nonverbal Communication; Communication Skills; Managing Communication; How to Improve the Effectiveness of Communication; Improving Communication |
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Between Pharmacist and Patient; Communication Barriers; How to Overcome Communication Barriers; Revisiting the Scenario; References; ; Leadership; Scenario; Introduction; Leadership and Management; Visionary Leadership in Pharmacy Practice; Pharmacy Leadership in High-Performance Pharmacy Practice; Leadership Theories; Leadership Skills; Leadership Styles; Leadership Styles in the United States, United Kingdom, and Ireland; Emotional Intelligence; Self-Awareness |
| Notes |
Previously issued in print: 2013 |
|
CIP data; resource not viewed |
| Subject |
Pharmacy management.
|
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Drugstores -- Management.
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Drugstores -- Management
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Pharmacy management
|
| Form |
Electronic book
|
| ISBN |
9781482218824 |
|
1482218828 |
|
9781466582590 |
|
1466582596 |
|
9781482218817 |
|
148221881X |
|
9781315300429 |
|
1315300427 |
|
