Chapter 1. Introducing Salesforce -- chapter 2. Using the sales cloud -- chapter 3. Using the service cloud -- chapter 4. Using the AppExchange -- chapter 5. Configuring reports and dashboards -- chapter 6. Collaborating -- chapter 7. Configuring security -- chapter 8. Managing your data -- chapter 9. Configuring workflow
Summary
This visual guide shows you everything you need to know to get the most out of Salesforce.com. You'll discover how to organize contacts, log activities with contacts, schedule business appointments, use forecasting tools to predict upcoming sales, and make accurate projections based on past performance