| Description |
1 online resource |
| Summary |
Annotation Fourth edition includes the Training Imperative, Self Service, Updated Statistics, and Expanded References |
|
Annotation Wake Up Your Call Center: Humanize Your Interaction Hubdiscusses such call-center topics as e-commerce, ER in the call center, and managing workplace conflict and technical support staff. The fourth edition is expanded and includes the training imperative, self-service, and first call resolution. It also has updated statistics and expanded references |
|
Annotation Wake Up Your Call Center: Humanize Your Interaction Hub discusses such call centre topics as e-commerce, ER in the call centre, managing workplace conflict and technical support staff. The fourth edition is expanded and includes the training imperative, self service, first call resolution, and has updated statistics and expanded references |
| Subject |
Customer services -- Management
|
|
Call centers -- Management
|
|
Call centers -- Management
|
|
Customer services -- Management
|
| Form |
Electronic book
|
| ISBN |
9781557533876 |
|
1557533873 |
|
