Quality of Experience Engineering for Customer Added Value Services : From Evaluation to Monitoring / edited by Abdelhamid Mellouk, Antonio Cuadra-Sanchez
1. Ch. Evaluating quality of experience in IPTV services -- 2. Ch. Ecosystem for Customer Experience Management -- 3. Ch. Estimating the Effect of Context on QoE of Audiovisual Services -- 4. Ch. Location issues of content demand 5. Ch. Multiservice Monitoring Approach -- 6. Ch. High speed multimedia flow classification
7. Ch. QoE for CDN Architecture -- 8. Ch. QoE approaches for Adaptive transport of Video Streaming media -- 9. Ch. QoE/QoS approaches for Multimedia flows -- 10. Ch. Model for QoE estimation based on QoS parameters monitoring for multimedia convergent services (3- Play) -- 11. Ch. Quality of Experience Estimators in Networks
Summary
Addressing the QoE for improving customer perception when using Added Value Services offered by service providers, from the evaluation to the monitoring and other management processes. The main goal of the book is to present state-of-the-art research results and experience reports in the area of Quality Monitoring for Customer experience management, addressing amongst others currently important topics such as Service-aware Future Internet architecture for Quality of Experience (QoE) management on multimedia applications
