| Description |
1 online resource (516 pages) |
| Series |
Civil Justice Systems |
|
Civil justice systems.
|
| Contents |
9781849463485.pdf; Prelims; Summary Contents; Detailed Contents; List of Tables and Figures; Contributors; Interviewees; Abbreviations; Introduction; 1. Alternative Dispute Resolution for Consumers in the European Union; 2. Belgium; 3. France; 4. Germany; 5. Lithuania; 6. The Netherlands; 7. Poland; 8. Slovenia; 9. Spain; 10. Sweden; 11. The United Kingdom; 12. Best Practice in Customer Care in the UK; 13. Cross-border Consumer ADR; 14. Empirical Findings; 15. Findings and Conclusions; Commission Recommendation of 30 March 1998 (98/257/EC) |
|
Commission Recommendation of 4 April 2001 (2001/310/EC)European Code of Conduct for Mediators; French Charter of Consumer Mediation |
| Summary |
This is the first systematic comparative study into how consumer ADR systems (usually ombudsmen and médiateurs) work, the differing national architectures within which they operate and how they can be improved. It describes ADR schemes in Belgium, France, Germany, Lithuania, the Netherlands, Poland, Slovenia, Spain, Sweden and the United Kingdom as well as emerging pan-EU dispute resolution schemes. Use of the techniques of mediation, conciliation and adjudication are noted. It also covers EU measures on consumer ADR, and 2011 proposals for legislation on ADR and ODR. Data on volumes, cost and |
| Bibliography |
Includes bibliographical references |
| Notes |
Print version record |
| Subject |
Dispute resolution (Law) -- Europe
|
|
Consumer protection -- Law and legislation -- Europe
|
|
LAW -- Military.
|
|
Consumer protection -- Law and legislation
|
|
Dispute resolution (Law)
|
|
Europe
|
| Form |
Electronic book
|
| Author |
Benöhr, Iris
|
|
Creutzfeldt-Banda, Naomi
|
| ISBN |
9781847319418 |
|
1847319416 |
|
