| Description |
xix, 814 pages : illustrations ; 24 cm |
|
regular print |
| Contents |
Part I: Workplace practice -- 1. The supervisor's changing job and work environment -- 2. The communication foundation -- 3. Leading by example: personal skills for supervisors -- 4. Organization structures: understanding the changing organisation -- 5. Planning and monitoring for goal achievement -- 6. Leading and attending meetings -- 7. Health, safety and welfare -- Part II: Managing operations -- 8. Building performance and productivity -- 9. Promoting total quality, innovation and continuous improvement -- 10. Managing for customer service -- 11. solving problems and making decisions -- 12. Introducing and leading change -- 13. Contributing to a workplace learning environment -- 14. Managing human resources -- 15. Recruiting, selecting and inducting employees -- 16. Training employees -- 17. Workplace relations -- 18. Managing a diverse workforce -- Part III. Managing people -- 19. Managing effective working relationships -- 20. Providing leadership -- 21. Motivating others -- 22. Leading work teams -- 23. Providing work instructions and delegating duties -- 24. Managing conflict and grievances and counselling poor performance -- 25. Appraising performance |
| Summary |
Management is a diverse and rapidly developing field. The most up-to-date book available, this extensively revised second edition from a best-selling author, Supervision -The Theory and Practice of First Line Management is a complete and readable introduction for students, frontline managers and team leaders taking courses in this area of learning. The book comprehensively covers the theory and practice of frontline management as it relates to today's work environment. Each chapter is designed to develop the student's understanding and skills, and offer sound preparation for the workplace. The text is organised into three distinct parts: Workplace practice, Managing Operations and Managing People. Written with competency based training theory in mind and solidly underpinned by relevant management and organisation theories, it contains many exercises, activities, tips and techniques for becoming a successful supervisor. The book is a practical teaching and learning resource. Case studies and practical examples and illustrations from different interest areas further highlight the range of disciplines in which this subject area is a vital component |
| Notes |
Previous edition: Supervision: Management in action. Sydney : Prentice Hall, ©1998 |
| Bibliography |
Bibliography: pages 803-806. Includes index |
| Audience |
TAFE students / Corporate organisations |
| Subject |
Leadership.
|
|
Personnel management.
|
|
Supervision of employees.
|
|
Teams in the workplace.
|
| Author |
Cole, Kris., management in action.
Supervision
|
| LC no. |
00002163 |
| ISBN |
1740092929 (paperback) |
|
