Ch. 1. Setting the stage -- Ch. 2. On the job with a network manager -- Ch. 3. basic ingredients of network management -- Ch. 4. dimensions of management -- Ch. 5. Management functions and reference models : getting organized -- Ch. 6. Management information : what management conversations are all about -- Ch. 7. Management communication patterns : rules of conversation -- Ch. 8. Common management protocols : languages of management -- Ch. 9. Management organization : dividing the labor -- Ch. 10. Management integration : putting the pieces together -- Ch. 11. Service level management : knowing what you pay for -- Ch. 12. Management metrics : assessing management impact and effectiveness
