Title Page; Contents; Chapter 1; Conclusion; Chapter 2; Builds long-term relationships; Conclusion; Chapter 3; Conclusion; Chapter 4; Conclusion; Chapter 5; Conclusion; Chapter 6; Conclusion; Chapter 7; Conclusion; Chapter 8; Conclusion; Chapter 9; Conclusion; Chapter 10; Do utility companies give good service?; What influences our opinions about service?; Time management in Africa; Conclusion; Chapter 11; Conclusion; Chapter 12; Conclusion; Chapter 13; Conclusion; Chapter 14; Conclusion; Chapter 15; Conclusion; Chapter 16; Conclusion; Chapter 17
While the social situation will govern what manners are appropriate, some general rules apply. Conclusion; Chapter 18; Conclusion; Chapter 19; Chapter 20; Chapter 21; What happened?; Conclusion; Chapter 22; Conclusion; Chapter 23; Bibliography; Index
