Title Transformation of the US Army behavioral health system of care : an organizational analysis using the "three lenses" / Jayakanth Srinivasan, Julia DiBenigno, John S. Carroll

Published London : NeilsonJournals Publishing, 2017

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Description 1 online resource : illustrations Series SAGE Business Cases SAGE Business Cases Summary Challenged to address increased demand for behavioral healthcare services arising from fighting the longest wars in the history of the United States, the U.S. Army designed and implemented a standardized care delivery system across its network of clinics, hospitals and medical centers. We describe how this transformation unfolded between 2010 to 2015 at system and local levels, drawing on extensive field research and administrative data. Although Army policy specified an integrated system of care built around standard care teams, change implementation unfolded differently at each local post. This multi-level case presents an opportunity to apply the "Three Lenses" framework of organizational analysis, which considers organizations from "strategic design", "political", and "cultural" perspectives. Policymakers focused on strategic design, but successful implementation depended on also managing political and cultural issues. Applying the Three Lenses provides useful insights about top-down standardization, bottom-up innovation, authority and leadership, and resource allocation Notes Originally Published InSrinivasan, J., DiBenigno, J., & Carroll, J. S. (2017). Transformation of the US Army behavioral health system of care: An organizational analysis using the "three lenses". Journal of Organizational Behavior Education, 10(1), 5-28. JOBE10-CS1 Bibliography Includes bibliographical references and index Notes Description based on XML content Subject United States. Army -- Medical care -- Case studies SUBJECT United States. Army fast Subject Soldiers -- Mental health services -- United States -- Case studies Armed Forces -- Medical care United States Genre/Form Case studies Case studies. Études de cas. Form Electronic book Author DiBenigno, Julia Marie, author Carroll, John S., active 2017, author ISBN 9781529708059 1529708052

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