| Description |
1 online resource |
| Contents |
Cover; Title; Copyright; Contents; Preface; Acknowledgments; 1 Communication and Organizations; Why Does Communication "Go Wrong" So Often?; A Model of Communication (and All That Can Go Wrong When We Communicate!); The Workplace as Our Communication Context; How Organizational Life Is Different From the Way We Are Taught in School; So What Are We Covering in This Book, and Why?; Getting the Most Out of This Book; 2 Individuals in Organizations; Personality and Traits; Individual Differences We Display; Bridging the Gap Between External and Internal |
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Individual Differences in Our Internal FocusCan Our Personality Change?; 3 Networking; What Do We Know About Networks?; Why Don't More People Network More Often?; Networking Strategies; 4 Adjusting to the Culture Shock; Why Do They Do It Like This, It Doesn't Make Sense?; Levels of Organizational Cultures; How Cultures Form; How Are We Socialized into a Culture?; What Can New Employees Do to Get a Feel for the Culture?; How to Change an Organization's Culture; 5 Credibility; How Do We Establish Ourselves in Our New Workplace?; So What Should New Employees Do?; Levels of Influence |
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Influence, Power, and CredibilityCredibility; Earning Credibility; Credibility and Electronic Communication; 6 Workplace Relationships; Investment Model of Relationships; A Model for Successful Communication Interactions; What About Charisma?; Relational Coordination; Subordinate-Superior Relationships; Leader Member Exchange Relationships; Concluding Summary Points; 7 Nonverbal Communication; Evolution and Emotional Experience and Expression; Socialization and Emotional Experience and Expression; Nonverbal Cues; Functions of Nonverbal Messages; Adapting to Others' Nonverbal Behaviors |
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Manipulating Our Expressions: Surface Acting Versus Deep Acting8 Using Words Skillfully; Message Framing; Stories; Questions; Conclusions; 9 Listening Carefully to Verbal and Nonverbal Messages; Why Do People Often Listen Poorly?; What Kinds of Things Can We "Catch" When We Listen Carefully?; Summary on Listening; Getting Others to Listen to Us; 10 Handling Disagreements; Conflict; Groupthink; Disagreement; Negotiation; The "Camp" System; 11 Skillful Navigation of Conflict Situations; What Happens When We Experience Conflict?; What All of This Means |
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Handling Conflict Situations More Effectively: Prevent, Depart, Distract, or Defuse12 Coaching and Being Coached; How Experts See What Others Miss; What Does It Take to Become an Expert?; How Might We Learn From Others in the Workplace?; Getting Coached; Coaching Others; 13 Navigating Organizational Politics; How to Alienate Others, Damage Our Reputation, and Compromise Our Integrity; How Do Ideas Diffuse Through Large Groups?; Pfeffer's Steps for Navigating Organizational Politics and Getting Things Done; 14 Giving Good Presentations |
| Summary |
This text prepares future professionals for success in the workplace through identifying interpersonal communication skills and strategies and exploring when, how, and why to use them. Informed by academic research, professional literature, and author Joseph L. Chesebro's own experiences, the text explores and demonstrates the skills that have facilitated Chesebro's own students to find work and to succeed in their professional lives. Offering a very practical focus on such topics as handling conflict and giving dynamic presentations, Professional Communication at Work also co |
| Bibliography |
Includes bibliographical references and index |
| Notes |
CIP data; item not viewed |
| Subject |
Communication in organizations.
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Interpersonal communication.
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Business communication.
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Interpersonal relations.
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BUSINESS & ECONOMICS -- Management.
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BUSINESS & ECONOMICS -- Reference.
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BUSINESS & ECONOMICS -- Skills.
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Business communication.
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Communication in organizations.
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Interpersonal communication.
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Interpersonal relations.
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| Form |
Electronic book
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| ISBN |
9781317679318 |
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1317679318 |
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