1. In the beginning -- 2. BPM : from common sense to common practice -- 3. Operational transformation : get ready for extreme competition -- 4. Strategy and BPM -- 5. The dynamically stable enterprise -- 6. BPM and "next practice" -- 7. Processed-powered self service -- 8. Business rules and business processes -- 9. 8 omega -- 10. BPM and continuous improvement -- 11. BPM software -- 12. Human interactions : no cheese is made of chalk -- 13. Applying BPM in manufacturing -- 14. Five fables and their lessons
