Pivotal events -- The case for change -- Dignity of work -- Business fundamentals -- Knowledge-driven work -- Negotiated change -- Joint alignment -- Integrated operating systems -- True north : good jobs and high performance
Summary
Drawing on the authors' many decades of experience in the auto industry, this book provides an unprecedented inside look at how core operating assumptions are shifted and at the emergence of integrated operating systems for quality, safety, and other aspects of the enterprise. -- Edited summary from book
Bibliography
Includes bibliographical references (pages 371-379) and index
