| Description |
1 online resource (viii, 326 pages) : illustrations |
| Contents |
Front Cover; The Effective Security Officer's Training Manual; Copyright; Dedication; Contents; Chapter 1 -- Introduction to Security; What is private security?; Development of private security in the United States; Security development and the future; September 11, 2001; New guidelines from ASIS; Summary; Chapter 2 -- Security Personnel; Standard 2.1 Training in private security; Standard 2.2 Professional certification programs; Standard 2.3 Job descriptions; Standard 2.4 Training related to job functions; Standard 2.5 Preassignment and basic training; Standard 2.6 Arms training |
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Standard 2.7 Ongoing trainingStandard 2.8 Training of supervisors and managers; Standard 2.9 State authority and responsibility for training; Standard 2.10 State boards to coordinate training efforts; Hallcrest I; Hallcrest II; Number of employees; Some security guard companies are growing; ASIS International Private Security Officer Selection and Training Guideline; Recruitment of security officers; Training; Job description and performance evaluation; Security personnel; Summary; Additional resources; Chapter 3 -- Company Policies and Procedures |
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Important note for company-specific and site-specific proceduresSite-specific training and site orientation; Other post duties; Summary; Chapter 4 -- Ethics; What is ethics?; Ethical violations or cardinal sins of security officers; Reporting of ethical violations; Summary; Case study #1; Case study #2; Ethics questions; Chapter 5 -- Professionalism; Observe and report; Reduce improper behavior; Create peace of mind; Complement and support a client's security program; Client relations; Perception versus reality; Appearance; Conduct and behavior; Nonsecurity duties; Summary; Discussion questions |
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Chapter 6 -- Public RelationsImage; Conduct; Attitude; Appearance; Importance of good public relations; Changing the perceptions; Summary; Discussion questions; Chapter 7 -- Cultural Diversity; Why cultural diversity is important?; Duty of the officer; Prejudice and racism; Summary; Discussion questions; Chapter 8 -- Persons with Special Needs; Intellectual disability; Learning disability; Interacting with people who have developmental disabilities; Communicating with people who have developmental disabilities; What do I do when I meet someone with a disability?; Summary; Exercises |
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Chapter 9 -- Interpersonal CommunicationImportance of communication; Definition of communication; Encoding; Medium; Decoding; Nonverbal communication; Personality factors and communication; Communication systems; Informal communication; Climate of the organization; Active listening; Common sense tips; Summary; Exercises; Reference; Chapter 10 -- Communications Systems and the Importance of Communication in an Emergency; Two-way radio communication; Telephone; Public address systems and intercoms; Importance of internal communication before and during an emergency; Summary; Exercises |
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Chapter 11 -- Physical Security |
| Summary |
The essential guide on how to be a 21st century security officer |
| Notes |
Previous edition: 1998 |
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Includes index |
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Online resource; title from title page (Safari, viewed May 12, 2014) |
| Subject |
Private security services -- United States -- Handbooks, manuals, etc
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Police, Private -- United States -- Handbooks, manuals, etc
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Police, Private
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Private security services
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United States
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| Genre/Form |
Handbooks and manuals
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| Form |
Electronic book
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| ISBN |
9780128001929 |
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0128001925 |
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