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Authors (Last name first) (1-2 of 2)
Bowen, David Earl.
1
Location Call no. Vol. Availability
 MELB  658 Bow/Sme  AVAILABLE
2
Book
1995

Winning the service game


Schneider, Benjamin, 1938-
Boston, Mass. : Harvard Business School Press, [1995]

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Location Call no. Vol. Availability
 WATERFT BUSINESS  658.812 Sch/Wts  AVAILABLE
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