1. The Definition Process -- 2. The Manager -- 3. The Analyst -- 4. The Design Process -- 5. The Designer -- 6. The Programming Process -- 7. The Programmer -- 8. Day-to-Day Management -- 9. The System Test Process -- 10. The Tester -- 11. The Acceptance Process -- 12. The Customer -- 13. The Migration Process -- 14. The Support Staff -- 15. The Operational Process -- Appendix: A Model Project Plan Outline