| Description |
1 online resource (137 p.) |
| Contents |
Cover Page -- Title Page -- Copyright Page -- Contents -- Acknowledgments -- Introduction: Why This Book? -- Part I: Passion -- 1 | Customer Service Expectations in the Twenty-First Century -- 2 | Users at the Center of Everything -- Part II: Patience -- 3 | Leading the Way in the Face of Change -- 4 | Library Technology -- 5 | Physical Spaces -- Part III: Fortitude -- 6 | Project Management and Problem Solving -- 7 | Horizon Scanning for Threats -- Epilogue: It's Never Perfect and It's Never Done -- Index |
| Notes |
Description based upon print version of record |
| Form |
Electronic book
|
| Author |
Stara, Lauren
|
| ISBN |
9780838948385 |
|
0838948383 |
|
