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Authors (Last name first) (1-2 of 2)
Bettencourt, Lance,
1
2010
Service innovation : how to go from customer needs to breakthrough services
Bettencourt, Lance, author
First edition
New York : McGraw-Hill, [2010]
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658.812 Bet/Sih
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2
2010
Service innovation : how to go from customer needs to breakthrough services
Bettencourt, Lance
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