Description |
1 videodisc (DVD) (27 min) : sound, color ; 4 3/4 in + 1 CD-ROM (4 3/4 in.) |
Summary |
Meet Connor. At Far East Trading, an international company, Connor is the logistics and warehouse manager. He gets things done and he works to process. He is a competent manager. However, when it comes to customer satisfaction, he just doesn't get it. He lacks knowledge and leadership skills. That is, until he takes a little road trip |
Notes |
Accompanying computer disk contains a Facilitator's guide and Slide presentation |
Credits |
Written by Nick Bertsos & Jacqueline Smith ; directed and edited by Murray Ferguson ; produced by Nicholas and Smith Pty Ltd |
Subject |
Consumer satisfaction.
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Customer services.
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Customer relations.
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Genre/Form |
Video recordings.
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Author |
Smith, Jacqueline.
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Ferguson, Murray.
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Bertsos, Nick
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Nicholas & Smith
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