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DVD video

Title Connor : a road movie : leadership skills for customer satisfaction
Published Sydney, N.S.W. : Nicholas and Smith, 2003

Copies

Location Call no. Vol. Availability
 WATERFT BUSINESS  658.812 Ber/Car  AVAILABLE
Description 1 videodisc (DVD) (27 min) : sound, color ; 4 3/4 in + 1 CD-ROM (4 3/4 in.)
Summary Meet Connor. At Far East Trading, an international company, Connor is the logistics and warehouse manager. He gets things done and he works to process. He is a competent manager. However, when it comes to customer satisfaction, he just doesn't get it. He lacks knowledge and leadership skills. That is, until he takes a little road trip
Notes Accompanying computer disk contains a Facilitator's guide and Slide presentation
Credits Written by Nick Bertsos & Jacqueline Smith ; directed and edited by Murray Ferguson ; produced by Nicholas and Smith Pty Ltd
Subject Consumer satisfaction.
Customer services.
Customer relations.
Genre/Form Video recordings.
Author Smith, Jacqueline.
Ferguson, Murray.
Bertsos, Nick
Nicholas & Smith