Title IT service management best practices : using IBM SmartCloud control desk / Bo Batty [and others]

Edition 1st ed Published Poughkeepsie, NY : IMB Corp., International Technical Support Organization, 2013

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Description 1 online resource (1 volume) : illustrations Series IBM redbooks IBM redbooks. Notes Online resource; title from cover (Safari, viewed August 14, 2014) SUBJECT SmartCloud SmartCloud. blmlsh Subject Information technology projects -- Management Electronic data interchange. Electronic data interchange Management. Business & Economics. Management Theory. Form Electronic book Author Batty, Bo International Business Machines Corporation. International Technical Support Organization ISBN 0738438677 9780738438672

Other Titles Information technology service management best practices using International Business Machines SmartCloud control desk

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