| Description |
1 online resource (xiv, 308 pages) ; cm |
| Contents |
Introduction Social Media Use in Crises and Risks: An Introduction to the Collection; Klas Backholm and Harald Hornmoen Part One: Using Social Media in Risks and Crises 1. Tweeting Terror. An Analysis of the Norwegian Twitter-Sphere During and in the Aftermath Of The 22 July 2011 Terrorist Attack; Steen Steensen 2. Victims' Use of Social Media During and After the Utøya Terror Attack: Fear, Resilience, Sorrow and Solidarity; Elsebeth Frey 3. Blood and Security During the Norway Attacks: Authorities' Twitter Activity and Silence; Rune Ottosen and Steen Steensen 4. Social Media in Management of the Terror Crisis in Norway: Experiences and Lessons Learned; Harald Hornmoen and Per Helge Måseide 5. News Workers' Reflections on Digital Technology and Social Media After a Terror Event; Maria Konow-Lund 6. Old Wine in New Bottles? Use of Twitter by Established UK News Media During The 2014-15 West African Ebola Outbreak; Colin Mcinnes 7. Flows of Water and Information: Reconstructing Online Communication During the 2013 European Floods in Austria; Susanne Sackl-Sharif, Eva Goldgruber, Julian Ausserhofer, Robert Gutounig and Gudrun Reimerth Part Two: Developing A Tool for Crisis Communicators 8. Tailoring Tools to the Rescue: Lessons Learned from Developing a Social Media Information Gathering Tool; Klas Backholm, Joachim Högväg, Jörn Knutsen, Jenny Lindholm and Even Westvang 9. What Eye Movements and Facial Expressions Tell Us About User-Friendliness: Testing a Tool for Communicators and Journalists; Jenny Lindholm, Klas Backholm and Joachim Högväg Part Three: Recommendations for Social Media Use in Risks and Crises 10. "When The Levee Breaks": Recommendations for Social Media Use During Environmental Disasters; Eva Goldgruber, Susanne Sackl-Sharif, Julian Ausserhofer and Robert Gutounig 11. Social Media Communication During Disease Outbreaks: Findings and Recommendations; Harald Hornmoen and Colin Mcinnes 12. Social Media and Situation Awareness During Terrorist Attacks. Recommendations for Crisis Communication; Steen Steensen, Elsebeth Frey, Rune Ottosen, Harald Hornmoen, and Maria Konow-Lund |
| Summary |
The ebook edition of this title is Open Access and is freely available to read online. Crises pose an immediate risk to life, health, and the environment and require urgent action. The publics use of social media has important implications for contingency policies and practices. Social media have the potential for risk reduction and preventive interaction with the public. This book is about how different communicators - whether crisis managers, first responders, journalists, or private citizens and disaster victims - have used social media to communicate about risks and crises. It is also about how these very different actors can play a crucial role in mitigating or preventing crises. How can they use social media to strengthen their own and the publics awareness and understanding of crises when they unfold? How can they use social media to promote resilience during crises and the ability to deal with the after-effects? Chapters address such questions by presenting new research-based knowledge on social media use during different crises: the terrorist attacks in Norway on 22 July 2011; the central European floods in Austria in 2013; and the West African Ebola-outbreak in 2014. The collection also presents research on the development of a tool for gathering social media information, based on a user-centered design. Social Media use in Crisis and Risk Communication' presents cutting-edge research on the use of social media in crisis communication and reporting. It gives recommendations about how different crisis communicators (information officers, crisis managers, journalists) can improve their ability to gather information, communicate and raise peoples crisis awareness by using social media |
| Notes |
Includes index |
| Subject |
Emergency management.
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Risk communication.
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Social media -- Political aspects.
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| Form |
Electronic book
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| Author |
Backholm, Klas, editor
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Hornmoen, Harald, editor
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| ISBN |
1787562697 (e-book) |
|
1787562719 |
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9781787562691 (e-book) |
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9781787562714 |
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(paperback) |
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