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Title Globalization of professional services : innovative strategies, successful processes, inspired talent management, and first-hand experiences / Ulrich Bäumer, Peter Kreutter, Wolfgang Messner, editors ; forewords by Heinz-Paul Bonn and Som Mittal
Published Berlin ; New York : Springer, [2012]
©2012
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Contents Part 1. Winning Strategies and Innovative Ideas -- Consolidation Patterns in the IT Outsourcing Market: Past, Present, and Future / Katharina Grimme and Peter Kreutter -- Market Entry and Expansion Strategies of Indian IT Firms into the European IT Outsourcing Industry / G. Shainesh, Zeeshan Sultan and Jürgen Weigand -- Global Sourcing: Shifting the Focus from Cost Saving to a Strategic Set-up / Klaus-Dieter Gronwald -- Strategically Organising for Innovation in Global Sourcing / Wolfgang Messner -- Making Business Smart: How to Position for Business as a Service / Lars Theobaldt and Peter Vervest -- Taking an Active M & A Role in the Consolidation of the Engineering Sector / Sören Bleßmann and Albert H. Savelberg -- Responding Strategically to Fundamental Changes in Professional Services: Aim and Scope of the Book / Ulrich Bäumer, Peter Kreutter and Wolfgang Messner
Part 2. Successful Processes for Realisation -- Balancing Industrialisation and Business Complexities / Thomas Reuner -- Industrialization Lessons for the European Banking IT / Samarth Shekhar -- Lean Management and Operations in the Global Professional Services Industry / Adam Bujak, Wailton Carvalho and Rangaraj Sriramulu -- Transforming into a Networked Organization to Empower a Distributed Workforce / Oscar Berg and Philipp Rosenthal -- Legal Framework of IT Outsourcing and Global Sourcing: A Comparative Approach from the Indian, Anglo/American and German Legal Perspective / Ulrich Bäumer and Prashant Mara -- Service Analytics: Leveraging Data Across Enterprise Boundaries for Competitive Advantage / Hansjörg Fromm, François Habryn and Gerhard Satzger -- The Power of the Customer and Its Implications for Business and IT Integration / Wendelin Frei, Oliver Koeth, Joseph Kronfli and Andreas Schlueter
Part 3. Inspired Talent Management -- Successful People Strategies for Innovation in Global Delivery and Virtual Teams / Clas Neumann -- Diversity and Inclusion: A Business Imperative in Global Professional Services / Swati Jain and Richard Lobo -- Advancing Intercultural Competencies for Global Collaboration / Wolfgang Messner and Norbert Schäfer -- Emerging Economy: Emerging Talent / Shachi Irde and Madhuvanthi Ravi -- Part 4. Experiences and Case Studies -- Emerging Markets from an Indian Perspective: Focus on Germanic Countries / Som Mittal and Ameet Nivsarkar -- Transformation Journey from Offshore Service Provider to Global Innovator / Sascha Schwarz and Carsten Hentrich -- Departments in Transition: How Businesses Organise Their Knowledge Work / Frank Schabel and Andreas Stiehler -- Internationalising the Departments for Devices and Accessories of a Communications Technology Company / Marit Loewer and Holger Neinhaus
Summary In the past, services had a strong local and national focus. Professional services were very likely to be independently and autonomously organized from country to country in order to cater to local needs and local legal requirements. This has since changed radically, and highly integrated business and delivery models around the globe have become the status quo in clientsâ businesses and strategies. Serving clients on a global level requires professional services firms to adopt a structural change from local to distributed global sales and delivery. This book brings together many years of experience, current perspectives and future ideas of international business practitioners, academics, and market researchers. Along those lines it is structured into four parts. Part I Winning Strategies and Innovative Ideas lays the book's foundation: it discusses core strategies behind the globalization movement and introduces the major paradigms and ideas. Part II Successful Processes for Realization provides solutions for how to establish successful processes for delivering global professional services. Part III Inspired Talent Management goes to the core of the professional services industry: attracting, developing, and keeping the right talent in the right locations. Finally, Part IV offers Experiences and Case Studies on all aspects related to successfully building a globalized professional services firm. In short, this handbook provides professional services firms and their clients alike with a sound foundation for responding strategically to fundamental global changes and turning them into business advantages. It offers a comprehensive perspective of why and how to successfully globalize a professional services firm
Analysis Computer science
Computer industry
Information Systems
Industrial procurement
The Computer Industry
Project Management
Emerging Markets/Globalization
Management of Computing and Information Systems
Procurement
Bibliography Includes bibliographical references and index
Notes English
Subject Information technology -- Management.
Information technology -- Economic aspects.
Globalization -- Economic aspects.
Form Electronic book
Author Bäumer, Ulrich.
Kreutter, Peter.
Messner, Wolfgang.
LC no. 2012940273
ISBN 9783642291814 (electronic bk.)
3642291813 (electronic bk.)
3642291805
9783642291807
1280793368
9781280793363