Title Client service charter principles / Service Charters Unit, Competitive Tendering and Contracting Branch, Department of Finance and Administration

Edition [Revised ed] Published Canberra, A.C.T. : The Dept., 2000

Copies

Location	Call no.	Vol.	Availability
W'PONDS	352.630994 Aus/Csc		AVAILABLE

Description iii, 16 pages ; 25 cm Analysis Federal issue Government agencies Public service management Service delivery Notes "June 2000" First published in March 1997 as Putting service first: principles for developing a service charter by the Department of Industry, Science and Tourism Also available in electronic form Subject Civil service -- Customer services -- Australia. Civil service -- Standards -- Australia. Customer services -- Australia. Service-level agreements -- Australia. Author Australia. Department of Finance and Administration. Competitive Tendering and Contracting Branch. Service Charters Unit ISBN 0642433178

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