| Description |
xviii, 172 pages : illustrations ; 25 cm |
| Contents |
The National Society for Quality through Teamwork -- Foreword / Myles Coleman -- Ch. 1. Amersham International plc: Stimulating participation in quality improvement / John Edwards and Alan Hodgson -- Ch. 2. Campbell Lee Computer Services: Developing and maintaining a total quality work ethos / John Sinclair and Alastair Arthur -- Ch. 3. Hydrapower Dynamics: Service delivery improvement in a small organization / Stan Zetie, John Sparrow, Alan Woodfield and Tom Kilmartin -- Ch. 4. ICL: Snapshot of a changing culture / Nick Johns and John Chesterton -- Ch. 5. Land Rover: Extraordinary customer satisfaction - the road to success / Tony Ingold and Trevor Worthington -- Ch. 6. Prudential Assurance: The 'Way of Life' programme / Sally Messenger and Stephen Tanner |
| Analysis |
Quality control |
| Notes |
Includes index |
| Bibliography |
Includes bibliographical references and index |
| Subject |
Quality assurance -- Great Britain.
|
|
Quality of products -- Great Britain.
|
|
Total quality management -- Great Britain.
|
| Author |
Atkinson, Cyril.
|
|
Teare, Richard.
|
|
Westwood, Clive.
|
| LC no. |
94154252 |
| ISBN |
0304327581 (paperback) |
|
030432759X (hardback) |
|
