| Description |
1 online resource (129 pages) |
| Contents |
Cover; Half Title; Title Page; Copyright Page; Dedication; Table of Contents; List of Figures; List of Tables; About the Authors; References; Respect for People; Neuro-Hoshin and the Neuroscience of Lean Management; Personal Note from Debra McClendon; Personal Experience of Debra McClendon; People Side of Hoshin; Value Science; Formal Axiology; Three Areas of Hoshin Where Neuroscience Is Best Applied; Workplace Direction; Hoshin Plan Development; Catch-Ball; Neuroscience of Lean Management; New Body of Knowledge: Neuroscience of Lean Management; Neuro-Hoshin |
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Applying Value Science and Neuroscience to LDM and Neuro-HoshinWhy Are Value Science and Neuroscience Important to the Hoshin Journey?; References; Chapter 1: Hoshin and Lean Daily Management; Chapter 2: Strategy Deployment in Healthcare 101; Setting SMART Goals; Setting Goals to "Strive for," Not Tasks!; Alignment or Translation (Why and What); Catch-Ball Sessions to Help Negotiate Meaningful Goals: Where the Rubber Meets the Road!; What Is a Catch-Ball Session?; What Takes Place before a Catch-Ball Session?; Developing People with Hoshin (Respect for People Pillar of the Toyota House) |
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Other Activities (Clearing Our Staff's Plate to Drive Strategically Aligned Goals)Chapter 3: Hoshin Goal Setting, Tracking, and Management; But How Do We Accomplish These Goals?; Goal Setting and Catch-Ball: Negotiating Goals for Improvement and Buy-In; Finding Middle Ground; Catch-Ball Goal Setting Creates a Pull for Data-Driven Goals from Staff; Chapter 4: Integrating Hoshin with Operations; Step-by-Step Approach to Deploying Hoshin Planning and Linking It to Your LDM System; Chapter 5: The Baptist Journey; Performance; People; Process; Plans; Lessons Learned; Chapter 6: Hoshin Timelines |
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Hoshin PrepWave 1: C-Level to Vice President- or Director-Level Catch-Ball Sessions (Set the Tone for Hoshin); Wave 2: Director-Level to Supervisor Catch-Ball Sessions; Wave 3: Frontline Supervisor to Staff Catch-Ball Sessions; Perioperative Services Operating Room Frontline Supervisor to Staff Hoshin Goal Setting; Who Really Owns the Goals in Your Organization?; Chapter 7: Hoshin Change Management; Hoshin Ethos, Pathos, and Logos (Learning from the Early Greeks to Help Us with Hoshin Change Management); Defining Hoshin WIIFM for Leaders and Staff |
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Do We Really Need More Staff or Better Alignment?Annual Hoshin Preparation; Developing "Hoshin Heroes"; Gaps in Hoshin; Gap 1: Hoshin Can Feel Like Extra Work to Leaders and Staff; Gap 2: Finding Time for Hoshin; Gap 3: Measuring Hoshin Successes and Benefits Isn't Always Easy; Gap 4: Rolling Out Hoshin Too Broadly Too Fast; Gap 5: Data; Hoshin for Healthcare Hansei or Reflection; Index |
| Bibliography |
Includes bibliographical references and index |
| Notes |
Print version record |
| Subject |
Health services administration -- Methodology
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Deployment (Strategy)
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Total quality management.
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Organizational effectiveness.
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Health services administration.
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Health Services Administration
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Total Quality Management
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Organizational Objectives
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Patient Care Management
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Patient Care Management -- methods
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Health services administration.
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Deployment (Strategy)
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Organizational effectiveness.
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Total quality management.
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| Form |
Electronic book
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| Author |
Husby, Brock C
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Anderson, Heather K
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| ISBN |
9781498785006 |
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149878500X |
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