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E-book
Author Alvarez-Galvan, Jose-Luis

Title Outsourcing and service work in the new economy : the case of call centres in Mexico City / by Jose-Luis Alvarez- Galvan
Published Newcastle upon Tyne : Cambridge Scholars Publishing, 2012

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Description 1 online resource (xiv, 198 pages) : illustrations
Contents TABLE OF CONTENTS; LIST OF FIGURES AND TABLES; ACKNOWLEDGEMENTS; INTRODUCTION; CHAPTER ONE; CHAPTER TWO; CHAPTER THREE; CHAPTER FOUR; CHAPTER FIVE; CHAPTER SIX; CONCLUSIONS; BIBLIOGRAPHY
Summary This book examines the impact of outsourcing on workers and their employment conditions in the new economy. To do so, the call centre industry in Mexico City is analysed through a large number of in-depth interviews with workers and managers, available statistics and visits to leading firms in the sector. The case of call centres is paradigmatic as it is often seen as a flag-ship industry of the new economy, rapidly growing and subject to high pressures for costs reduction. The Mexican experi ..
Bibliography Includes bibliographical references (pages 185-198)
Subject Contracting out -- Mexico -- Mexico City
Call centers -- Mexico -- Mexico City -- Employees
Call centers -- Mexico -- Mexico City -- Personnel management
Personnel & human resources management.
Industrial relations.
Sociology: work & labour.
BUSINESS & ECONOMICS -- Knowledge Capital.
Call centers -- Personnel management
Commercial policy
Contracting out
SUBJECT Mexico City (Mexico) -- Commercial policy
Subject Mexico -- Mexico City
Form Electronic book
ISBN 9781443838177
1443838179
1299645828
9781299645820